As an Aviation Customer Service Specialist, you will be at the center of World Fuel's global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.
This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.
Impact of the Role
You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.
Responsibilities
Handle high volumes of inbound phone calls and emails from global aviation customers
Provide real-time support, resolving urgent customer requests with accuracy and professionalism
Build strong relationships with customers by understanding their needs and delivering consistent service
Monitor fuel availability and communicate updates or disruptions to customers
Coordinate with Sales, Credit, Collections, Supply, and Billing teams to ensure seamless execution
Support customer accounts and identify opportunities to enhance service and performance
Adapt communication style to support a diverse, global customer base
What You Bring
Required
1 to 2 years of experience in high-volume customer service , call center, hospitality, airline, or similar fast-paced service environments
Excellent communication skills in English, both written and verbal
Comfortable being on the phone for a significant portion of the day while managing multiple customer interactions
Strong customer service mindset with the ability to build rapport quickly
High attention to detail and sound judgment
Ability to prioritize, multitask, and remain calm under pressure
Proactive, positive attitude with a willingness to learn
Confidence communicating with global customers
Ability to work independently and as part of a team
Valid passport
Fluent English (required)
Spanish (required)
Preferred
Experience in aviation or exposure to global travel or logistics environments
Familiarity with aircraft types or aviation operations
Experience with Oracle or similar systems
Fluency in additional languages
Strong understanding of world geography
Portuguese or additional languages (a plus)
Education
High school diploma or GED required
Why Join World Fuel
Global aviation leader with strong brand reputation
Fast-paced, customer-driven environment
Exposure to international clients and operations
Clear opportunities for growth and development
#WFS
#LI-GR1
PetroServicios de Costa Rica, S.R.L.
Additional Information
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Aviation Customer Service Specialist
Location: Costa Rica
Wfscorp · San Jose, Costa Rica