Own day-to-day payroll operations for North America payroll, including payroll calendars, work allocation, cycle readiness, approvals, issue tracking, and final payroll delivery.
Lead, mentor, and develop a team of payroll professionals, including payroll specialists and/or payroll analysts.
Oversee regular payroll cycles and related operational activities to ensure accurate, timely, and compliant payroll processing.
Manage team priorities, workload distribution, performance expectations, cross-training, backup coverage, and escalation paths.
Conduct performance reviews and provide coaching, feedback, and development opportunities for direct reports.
Maintain payroll standard operating procedures, department documentation, checklists, and processing controls.
Payroll Processing, Compliance & Issue Resolution
Manage payroll operations for U.S. and Canada payroll populations, including exempt and non-exempt employees.
Oversee high-volume payroll processing across multiple states, entities, pay groups, and jurisdictions.
Ensure compliance with applicable federal, state, provincial, local, and country-specific payroll, wage payment, tax withholding, wage and hour, reporting, and recordkeeping requirements.
Diagnose payroll-impacting issues in real time during active payroll cycles and coordinate timely corrections with Payroll, HR, HRIS, Benefits, Finance, Accounting, IT, and vendors.
Manage escalated payroll inquiries and ensure timely resolution of employee pay issues, deduction issues, tax issues, time/absence issues, and payroll discrepancies.
Controls, Audits, Reconciliations & Reporting
Establish, monitor, and report on payroll department controls, processing metrics, recurring issues, audit findings, service levels, and payroll trends.
Oversee pre-payroll and post-payroll audits, gross-to-net validations, exception reporting, variance analysis, and payroll balancing activities.
Support payroll reconciliations, payroll funding reviews, payroll accounting requests, GL-related reporting, benefit deduction audits, garnishment audits, and tax-related reviews.
Prepare and present payroll reports and analyses to leadership, including payroll costs, processing trends, risk areas, and recommended improvements.
Support internal and external audits, regulatory requests, payroll tax reviews, and company compliance reviews.
Support quarter-end and year-end payroll activities, including W-2, W-2C, T4, tax balance validation, employee data audits, and year-end reporting support.
Cross-Functional Partnership & Process Improvement
Serve as the primary payroll operations relationship owner for HR, Finance, Accounting, Benefits, HRIS, IT, Legal/Compliance, business leaders, and external payroll vendors.
Partner with HR and Benefits to ensure employee data, compensation changes, benefit deductions, leaves, terminations, and policy updates are accurately reflected in payroll.
Partner with Finance and Accounting on payroll funding, payroll accounting, reconciliations, GL reporting, labor cost reporting, and audit support.
Partner with HRIS and the Workday Analyst - Payroll to validate system fixes, test payroll-impacting changes
Benefits
Performance bonus
Additional Information
THE-TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE-TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .
JOB OVERVIEW:
The Manager, North America Payroll is responsible for leading day-to-day payroll operations and ensuring the accurate, timely, and compliant delivery of payroll for U.S. and Canada employee populations. This role manages direct reports within the payroll team and oversees payroll execution in a high-volume, multi-state, multi-entity environment covering both exempt and non-exempt employees.
The Payroll Manager serves as the primary operational leader for payroll cycle management, payroll calendars, cycle readiness, team workflow, approvals, final payroll delivery, payroll controls, issue escalation, audit readiness, and cross-functional partnerships. This position works closely with HR, Finance, Accounting, Benefits, HRIS, IT, Legal/Compliance, external vendors, and the Workday Analyst - Payroll to resolve issues, improve processes, and strengthen payroll accuracy.
This role manages payroll team members and partners closely with the Workday Analyst - Payroll, HRIS, and technical teams on payroll-impacting system issues. The ideal candidate is a hands-on payroll leader who can manage daily payroll operations, support and develop a team, diagnose payroll-impacting issues in real time, and maintain strong controls in a fast-paced, deadline-driven environment.
Teamwass · Usa, NC