Managed Account Program (MAP) Support Specialist

About the role

Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca . The Opportunity: We're looking to fill an opening for a MAP Support Specialist to join our Operations team. Reporting to the Supervisor, New Accounts the MAP Support Specialist is responsible for the service & day to day operational support of Aviso's Separately Managed Account (SMA) programs and other investment management solutions. The role requires consistent delivery of outstanding service for clients, team members, and related parties by handling all administration duties for managed accounts with minimal supervision while maintaining a high degree of accuracy and timeliness. Leadership qualities are essential as you will be responsible for processing and managing all client account inquiries in accordance with operational procedures, company policies, and industry regulations. Who you are: Service - You put your clients' needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner Execution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization What your day looks like: Handle email and phone inquiries from internal and external stakeholders to manage client accounts in a timely, efficient, compliant, and professional manner Process and coordinate various duties within department and other shared services such as investment instructions, account set ups, updates, transfers, redemptions and contributions Execute discretionary trades to support redemptions and contributions requests Act as the primary contact for internal and external stakeholders with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant departments and conducting appropriate follow-ups Provide guidance and support on procedures, forms, and practices within the SMA program to ensure advisors are successful with product implementation and account maintenance needs Assist with monthly fee-billing Provide support to the Supervisor through analysis of departmental trends and preparation of various reports such as volume & escalation tracking to ensure delivery of service standards Your experience and skills: Post-secondary education in a related field (e.g., a degree, diploma, or certificate in Business or Finance) Successful completion of Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) Licensed as an INV Registered Representative or eligible to be licensed as an IR within 30 days Exceptional customer service skills with a minimum of 5 years' customer service experience; 2-3 years of which are within the financial services industry (or equivalent), preferably serving high net worth clientele Excellent time management and organizational skills with proven ability to work well under pressure and meet deadlines Excellent communication and interpersonal skills Working experience with Portfolio Management software, Bloomberg or Morningstar preferred Fluent communication skills in English are required and bilingual skills in French are an asset Strong Knowledge of Microsoft Office (Outlook, Excel, Word) Self-motivated, results oriented with strong attention to detail and accuracy Proven ability to identify and resolve issues to the satisfaction of all parties Why Aviso? At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart: Competitive compensation package that rewards and recognizes individual contributions Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the cont