Licensed Market Coordinator - Hawaii

About the role

You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close. With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up. Coordinate property access for inspectors, appraisers, and other vendors. Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete. You'll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience. Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions. Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home. Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing. Drive agent and client satisfaction by providing support that meets our gold standard of service excellence. About you A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred. One year of customer service experience is required. Excellent attention to detail, organizational and interpersonal skills. Clear and concise verbal and written communication. Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools). Experience using email and phone to communicate with clients and other parties required. Calm demeanor when resolving issues and communicating with agents and clients. Experience juggling multiple priorities in a fast-paced environment. Strong sense of accountability for the agent and client experience. You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else. Schedule Monday-Friday, 8am - 5:00pm. This is a fully remote position, with up to 4 in-office visits per year for team events. What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks . Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team! This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions rel