Primary focus on supporting Service operations while maintaining a working understanding of other business areas
Support Salesforce help Case Management
Manage customer expectations at all levels
Partner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvement
Translate business requirements into functional specifications, ensuring clear documentation and traceability
Act as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supporting
Build strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communication
Participate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful delivery
Ensure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectiveness
Work independently and communicate professionally
Communicate to business stake holders regarding enhancements
Other duties as needed
Requirements
Bachelor's degree or equivalent experience
2-4 years of related experience
Salesforce experience
CPQ software experience
Strong communication and organizational skills
Highly proficient in Excel
Documentation Skills
Problem Solving
Work visa sponsorship is not available for this position
Familiarity with Salesforce Revenue Cloud
Project Management experience
Sharepoint experience
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Short term and long-term disability
3 weeks of paid time off for new employees + 11 company paid holidays
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
Paid sick time in accordance of the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service
#LI-RS11, #LI-hybrid
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Benefits
Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much moreThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestDental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Make your mark at the world's largest HVAC company
Daikin Applied is seeking a talented and eager Sales Business Analyst II . The Sales Business Analyst II will support focused initiatives within a growing organization, helping enhance and maintain Salesforce and related automated systems. Under general supervision, you will develop and administer solutions that improve operational efficiency and support service teams. The analyst will collaborate with stakeholders to deliver scalable process improvements and ensure system effectiveness. Daikin Applied, a leading manufacturer of air-conditioning equipment, seeks a proactive and results-driven professional to join the team Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Plymouth, MN - Hybrid
Daikinapplied · Remote