Senior GTM Data Analyst

Benefits

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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As part of the GTM Analytics team, you will be the data partner for Fin's Mindshare function - the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers. This role focuses on the top of the funnel: understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle. You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what's resonating, design experiments, and surface the insights that inform how Fin shows up in the market. What will I be doing? Top of Funnel Insights: Own reporting and analysis for upper funnel programs - measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives. Brand Marketing Measurement: Develop frameworks to assess brand campaign effectiveness - tracking how brand investments translate into audience reach, mindshare, and downstream consideration. Executive Programs Analytics: Measure the impact of executive dinners, outreach programs, and high-touch engagement - understanding which accounts are being reached, how they engage, and what signals emerge. Experimentation: Design and analyze experiments across Mindshare programs - helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively. Audience & Reach Analysis: Analyze who Fin is reaching across Mindshare initiatives - segmenting by ICP, account tier, persona, and geography to ensure programs connect with the right buyers. Cross-Functional Collaboration: Partner with Brand Marketing, Executive Programs, Demand Gen, and Sales to translate qualitative program goals into measurable outcomes and share learnings across teams. What skills do I need? 5-8 years of experience in analytics, marketing analytics, brand analytics, or a related field Strong understanding of top-of-funnel and brand metrics - awareness, reach, engagement, consideration, and audience composition Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement) Strong SQL skills; experience with data modeling tools (e.g., dbt) is a plus Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit) Comfort working with qualitative and quantitative data - not everything at the top of funnel has a clean conversion metric Proven ability to partner with marketing and executive stakeholders, framing ambiguous questions into structured analyses Clear communication skills - able to translate analytical findings into narratives that inform creative and strategic decision

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