One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.
Skills & Knowledge
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Good problem resolution skills
Good judgment and sound decision making skills
Ability to build a consensus among various parties
Strong relationship building skills
Excellent organizational skills, accuracy, and attention to detail
Initiative and ability to multi-task
Above average speed and accuracy key stroke skills
High level of professionalism
Ability to work under pressure in a fast paced environment and maintain a positive demeanor
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible schedule
Additional Information
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Concierge Performance Associate - REMOTE
Remote Position with a 12:00 PM - 9:00 PM schedule, including one required weekend shift per week.
PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Receives, reviews and dispatches new jobs to contractors based on job type and location.
- Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
- Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
- Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Sedgwick · Telecommuter