Dispute Analytics Representative

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
• Discusses identified trends-in conjunction with Dispute Policy and Operating Regulations-and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
• Compiles reports and performs in-depth dispute case reviews for identified partners