Adhere to company and department policies and procedures
Achieve individual objectives related to aged receivables, DSO, account management, and service level agreements through effective time management
Respond to incoming communications including emails, inbound calls from customers and field associates, and direct mail
Initiate collection efforts for managed cross-divisional customers using established collection strategies via phone and email
Research and resolve complex customer account issues including disputes, unapplied cash, reconciliations, and refunds
Handle escalated issues from internal and external customers
Partner effectively with the Sales team on critical business decisions related to account management, order release, collections, and account placement
Use sound decision-making to determine when orders should be approved or held to protect corporate relationships
Research disputes and invoice issues and support the dispute identification and resolution process
Provide customers with aging statements and supporting documentation to maximize collections
Collaborate with Credit Risk Management to minimize risk and support special handling for high-risk accounts
Document customer-specific processes including payment processes, approval structures, account history, portal restrictions, and risk profiles
Position Details:
Location : This is a hybrid position (60/40 - 3 days in office, 2 days remote), working in-person at Ecolab's Schuman Campus in Eagan, MN.
Work Schedule : Monday-Friday, 8am-5pm
Requirements
High school diploma or GED
4 years of previous experience in credit, finance/accounting, or a related field
No immigration sponsorship available for this position
Bachelor's degree or current enrollment in a Bachelor's degree program in Finance, Accounting, Economics, or a related field
Experience with Microsoft Office Suite (Excel, Word, Outlook)
Analytical experience with an aptitude for research, analysis, and problem solving
Effective oral and written communication skills with all levels of the organization
SAP experience
Excellent organizational and time management skills with the ability to manage multiple priorities
Excellent attention to detail
About Ecolab:
Annual or Hourly Compensation Range
The pay range for this position is $55,000.00 - $82,500.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestOpportunity for a hybrid work environment, balancing office days with working remotely while residing within a commutable distance of Eagan, MNEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.If you are viewing this posting on a siteHealth insuranceVision insuranceRemote work options
Additional Information
Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.
Ecolab is seeking an Associate Credit Representative who will be responsible for managing an assigned portfolio of customer accounts. In this role, you will be accountable for all aspects of account management, including collection activities to reduce accounts receivable aging, improve days sales outstanding (DSO), and mitigate risk for the company. You will leverage strong communication, analytical, reconciliation, and collection skills to support company and department objectives while collaborating closely with internal and external partners.
Ecolab · US