Bachelor's degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience
Preferred: Master's degree in IT Management, Business Administration, or Digital Transformation
Work Experience
10+ years of experience in IT and business-facing technology roles
10+ years of leadership experience, including managing regional or multi-country IT teams
Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction
Strong background in regional IT service delivery and operations, including infrastructure, applications, and support
Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership
Experience managing IT budgets, vendor relationships, and service performance
Technical Skills
Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations
Solid knowledge of IT service management (ITIL) and service delivery models
Understanding of technology roadmapping, portfolio management, and demand prioritization
Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions
Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred)
Languages
Excellent English skills; additional major languages are an advantage
Required Core Competencies
Strategic & Business-Oriented Thinking : Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.
IT Leadership & Accountability : Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.
People Leadership & Talent Development : Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.
Stakeholder & Relationship Management : Builds trusted partnerships with regional business leaders and ac
Benefits
Vision insurance
Additional Information
We're looking for motivated, engaged people to help make everyone's journeys better.
Position Location: This is a global role, and applications are welcome from all gategroup locations within Europe. The final work location will be determined based on the location of the successful candidate.
Application Requirements: Please submit your application with a CV in English, as English is the working language for this role.
Internal Applicants: In line with internal guidelines, internal candidates are requested to inform their current line manager prior to applying.
Job Summary
The Regional Head IT Business Engagement position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement position serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship management.
Main Duties & Responsibilities
Responsible for managing the Regional IT team to: 1) Ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers; 2) Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.
Act as key escalation point between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed. Ensure solution compatibility with company standards.
Collaborates with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as in the budget planning.
Creates a shared vision for solutions, facilitate decision-making, and identify new opportunities. Understand and communicates IT service levels and priorities to the business.
Develops and implements a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT-related topics.
Ensures thorough analysis of business requirements to recommend solutions meeting business needs. Collaborates with architecture, design, and operations teams to ensure solution compatibility with company standards.
Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.
Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems.
Balance service costs with business demands when handling new requirements.
Gategroup · Zurich, Switzerland