Collections and Contracts Specialist

About the role

We're seeking a meticulous, proactive Collections and Contract Specialist who thrives on accuracy, communication, and problem‑solving. This role is ideal for someone who enjoys digging into contracts, resolving discrepancies, and ensuring financial operations run smoothly. If you love investigative work and keeping accounts clean and compliant, you'll excel here.

Responsibilities

• Review and interpret vendor contracts, bill‑to agreements, and insurance documentation for accuracy and compliance
• Manage the collections process with professionalism, persistence, and a customer‑focused approach
• Communicate with customers regarding outstanding balances, payment plans, and account discrepancies
• Process refunds in ServiceTitan with precision and timeliness
• Partner with internal teams to resolve billing issues and maintain accurate account records
• Contribute to improving collections workflows, documentation, and overall efficiency

Requirements

• Experience in collections, billing, accounts receivable, or a related field
• Strong ability to interpret contracts, agreements, and insurance documents
• Excellent communication skills-clear, confident, and customer‑centric
• Exceptional attention to detail and organizational skills
• Comfort working with and leveraging AI tools in daily workflows
• A self‑starter who excels independently while contributing positively to a collaborative team
• ServiceTitan experience is a significant advantage - familiarity with refund processing is even better
• Why You'll Love Working With Us
• A supportive, team‑oriented environment that values accuracy and accountability
• Opportunities to grow your skills in financial operations and contract review
• A culture that rewards initiative, problem‑solving, and continuous improvement
• Want to Be Considered?
• To move forward in the hiring process, please complete our short pre‑recorded interview:
• https://myint.video/a4fD8oJLvu
• Benefits We Offer
• Health, dental, and vision insurance
• Bonuses (averaging an additional $2 - $3 per hour)
• Short-Term and Long-Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off
• Paid holidays
• 401(k) with up to 3% company match
• #GuildSP
• Pay Range
• $21 - $24 USD

Benefits

Additional Information

Collections and Contract Specialist Location: Salt Lake City, UT Employment Type: Full‑Time In-Office (NOT Remote) Join One of Utah's Fastest‑Growing Companies Are you a top‑tier professional ready to launch a meaningful career with a company that's truly going places? A Plus Garage Doors has been recognized as one of Utah's Fastest 50 Growing Companies , ranked on the Inc. 5000 , and honored as one of the Best Companies to Work For in Utah four years running. We're Utah's largest and fastest‑growing residential garage door company-and we're just getting started. If you want to be part of a team‑first culture where people are valued, supported, and given room to grow, this is the place to build your future.

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