Support the measurement and delivery of service levels and SLA/KPI targets.
Provide operational and management support on cash application, credit management, collection management, including debt and dispute issue resolution, Month-end reporting and reconciliation including open AR clearing, and bad debt and provision analysis.
With customer focus mindset. Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.
Maintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvements, and seamless service.
Support tool/system implementation; Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services.
Proactively challenge the Status Quo, making fact-based recommendations.
Supports any transitions and knowledge transfer activities, monitoring deliverables and timelines.
Manage day-to-day activities
Process incoming payment, reconcile account receivables and remittances, address payment issues or other discrepancies.
Collection activities and hands-on in disputes/billing issues resolution with OTI and related parties.
Perform blocked order operations and credit control activities including credit limit reviews & parameters analysis, manage credit limits setting in system, customer assessment & any exception processing - working closely with local country(s).
Perform Customer Master Data Maintenance (credit related validation/approval) in collaboration with CDA/Commercial Operations.
Manage balance sheet reconciliations of allocated AR accounts, ensure timely resolution and clean-up of overdue items identified.
Focus on meeting KPI results, including blocked order %, AR aging %, DSO, AR delinquent, and Receivable Management tool and Finance Now tool adoption and results.
Functionally reporting to AGS Center while collaborate closely with Local and Franchise Head(s) of Finance to provide country-level support.
Ensure proper document management.
Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved.
Ensure the creation and maintenance of adequate AR related accounting records to meet the requirements of local legislation and Alcon required standards.
Resolve General Accounting pertaining to AR related issues and disputes, escalate as required or coordinate with various departments.
Ad-hoc tasks as required.
Compliance
Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable).
Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation in internal guidelines.
Ensure application of agreed Alcon control procedures and actively support to deliver SOX certification.
Promote a strong and control environment and follow up on audit issues and implement correcting measures.
People Management
Actively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviours.
Act service oriented to enable service lines to deliver a high-performing organization and
Benefits
Vision insurance
Additional Information
At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.
POSITION OVERVIEW:
The Associate II, Accounts Receivable is responsible for the executing accounts receivable processes, in line with Alcon guidelines. These processes focus on collection, credit management, debt management, cash application, and issue resolution. The role requires execution based on established accounting principles, policies and procedures to ensure compliance, adherence to internal controls, and achievement of optimal receivables positions. Additionally, Associate II must ensure that the terms of the service level agreement are consistently met, and that efficient workflows and best practices are adopted within the Accounts Receivable function. The role also involves identifying and proposing daily or continuous improvement projects to simplify and increase the efficiency of end-to-end processes.
Alcon · Selangor – Ags