Membership Officer

External

Twiglobal · Cambridge, UK

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About the role

The Welding Institute (TWI) is a leading professional membership body based in Abington, Cambridge We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you. Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices attracting, develop and retain the best talent. Inclusion: We recognise that it's the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. Why work for TWI? We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (25 days + 8 bank holiday's), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery avail

Additional Information

Membership Officer Professional Membership Officer PAG Location : Abington, Cambridge Contract : 12 Month Fixed Term Contract Hours : Full time Salary : £29,844.05 - £35,000.00 Job Profile: Entry Professional Closing Date : 2nd July 2026 Reference number : JR100767 Description of role: We are now seeking a self-motivated and enthusiastic Membership Officer to be the focal point for existing and potential new members as well as actively supporting the Institute's progress and growth. You will be responsible for recruitment of new members, the membership application process (including registration with Engineering Council) and you will work with the membership manager to secure growth, compliance and continuous improvement. Daily, you will be communicating with the wide ranging membership base as well as seeking potential new members via different channels and initiatives. You will: Be the first point of contact for members and non-members by both telephone and email and follow new enquiries from the initial contact through to completed application. Learn the requirements and processes for membership, Engineering Council registration and update the Institution's database. Work with team to identify and implement process improvements to reduce admin routines and increase digital processing abilities. Conduct on-going market research via surveys and other means to find out what members value. With the team, develop materials that provide a consistent message on the benefits of membership and monitor and record the results of membership recruitment campaigns. Develop and maintain senior level contacts with the key employers and other stake holders through visits, discussions with individuals and groups, and presentations and turn contacts into new members Represent the Institution at events to present and recruit new members and increase awareness, developing contacts with other TWI Industrial Members and with related Institutions and Societies. Present the benefits of professional institution membership to individuals and their employers. As a Membership Team, develop promotional activities to increase member numbers. Success in your application requires: A degree or equivalent qualification. Experience in a customer facing role. Excellent verbal and written communication, interpersonal and presentation skills. The ability to work with established procedures. Ability to think outside the box and experience of process improvements and automation Excellent organisational skills with the ability to meet deadlines and maintain a high level of attention to detail. Demonstrable knowledge and understanding of business financial administration. Good working knowledge of Microsoft Office Word, Excel and PowerPoint and familiarity with website tools. The following would be highly desirable: Experience in member services and a membership management CRM system. Good understanding of the role and functions of an international professional member-based organisation. Sales experience. Track record of process improvement and automation Experience in delivering presentations to various audiences Project management abilities. For further details, please click on the Job Description link below: https://www.twi-global.com/pdfs/careers/JR100750-Job-Description-Professional-Membership-Officer.pdf Travel : This position may require occasion travel within in the UK.

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