Quality assurance and alignment: Regularly audit training materials and simulators to ensure high technical accuracy and operational impact. Work closely with Product Management teams to align content with the latest software releases. Keep pace with product updates and evolving customer needs.
Technical liaison and support: Resolve complex technical inquiries during the after-sales phase to support client uptime goals. Act as a bridge between the field and internal post-sales colleagues. Share key customer usage insights to help improve our systems.
What you bring
BEng degree in Engineering or equivalent proven experience in technical training.
Background in technical support within the high-tech or defense industries.
Fluency in both written and spoken English and Dutch.
Experience with Learning Management Systems and e-learning authoring tools.
Familiarity with video production tools is highly preferred.
Ability to understand complex radar concepts and hardware schematics.
Excellent interpersonal skills to engage diverse global audiences effectively.
Proactive, hands-on mindset with a passion for taking complete ownership.
Thrives in a collaborative, team-oriented environment with internal colleagues.
Comfortable with up to 15% international travel for client-site training.
N.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most of this fits, we'd love to hear from you.
Please note: a Certificate of Conduct (VOG) and a background check are part of our screening process. We appreciate your understanding.
Benefits
Working for a Great Place to Work® certified company;Comprehensive pension plan;Commuting allowance;30 days of paid holiday leave (with the possibility to buy 3 additional days);Opportunities to develop your skills even further through training and certifications;High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from;As well as having a lot of fun in our social events and Friday drinks!We're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot - eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?You'll fit right in - we're saving you a seat.Paid time off
Additional Information
Bridge the gap between technology and learning. Help global clients master our drone-detection systems to achieve total operational readiness.
As our Trainer, you ensure our international clients achieve total success with our systems. You position yourself within the Projects and Services teams to deliver top-tier training. You design programs for operators and maintenance engineers while acting as a vital liaison. You report to the Manager of Customer Success - C-UAS to support our global mission.
Robin-radar · The Hague, Netherlands