Senior Site Reliability Engineer

About the role

You will: Partner with engineering teams on AWS projects that evolve stability and supportability of production and pre-production publishing application systems, infrastructure and environment. Response and ownership of incidents - identify problems, determine mitigation steps, determine root cause, identify preventative actions, c ommunicate status with the team and stakeholders. Y ou will participate on a level-2 support rotation , acting as escalation for level-1 support. This position requires some flexibility in work schedule as support is need ed off hours. Desire to introduce automation to replace manual operations. Implement nonfunctional requirements in prod and pre-prod to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting . Leverage and augment standard system tools for collection of AWS metrics for use in improving performance. About You You're a fit for the role of Customer Support Representative Tier II if your background includes: Education / Experience A four-year degree in computer science or a related field, or equivalent work experience 4+ years of operations or development related experience.