Revenue Tax Technician - Fayetteville

About the role

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work ***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** **This is an anticipated vacancy** The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Fayetteville Service Center in the Taxpayer Assistance and Collection Division. The RTT position has been established as hybrid teleworking with in-office days each week. The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls, written correspondence and public contact. The Revenue Tax Technician works in call queues to answer general questions from taxpayers and representatives, assists walk-in taxpayers, and responds to written correspondence. The individual selected for this position will have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and exceptional time management skills. The Revenue Tax Technician will be able to maintain rational behavior during interactions with taxpayers and demonstrate courteous, professional, and efficient behavior while dealing with controversial matters. Responsibilities include, but are not limited to, the following: - Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law - Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters - Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc. - Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities - Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes - Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases - Establish payment plans with taxpayers based on standard operating procedures - Research assets and verify liens on taxpayers Knowledge Skills and Abilities/Management Preferences Demonstrated experience working with customers Basic skill level using Microsoft Word, Excel, and MS Office Recruitment Range: $41,206 - $72,113 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the m o st qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program ( numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: The best funded pension plan/retirement system in the nation according to Moody's Investor's Service Twelve paid holidays per year Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year Twelve sick days/year which are cumulative indefinitely Paid Parental Leave Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service 401K and 457 plans Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. T