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Contact Advisor at Capita

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Contact Advisor

External

Capita · Upavon

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Responsibilities

Answering inbound calls from individuals interested in joining the British Army
Responding to candidate enquiries via online webchat
Updating and maintaining accurate records on our internal systems
Providing clear information about the recruitment process and next steps
Escalating issues or queries when appropriate
Supporting colleagues and contributing to a positive team environment

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Requirements

Essential
Previous customer service experience, face-to-face or over the phone
Confidence using Microsoft Office and learning new systems
Ability to work well both independently and as part of a team
Strong listening skills with the ability to capture information accurately
Flexibility to work a shift pattern between 8.15am and 7.00pm
A patient, empathetic and professional approach
Desirable
Familiarity with army careers, would be an advantage
About Recruiting Partnering Project (RPP):
Please visit the below link for further information;
Recruitment Partnership Project | Capita
What's in it for you?
Salary of £25,155
23 days' holiday, rising to 27, plus the option to buy additional leave
A paid volunteering day each year for a charity or cause of your choice
Pension, life assurance, cycle to work scheme, and enhanced family leave
Flexible voluntary benefits covering wellbeing, retail, travel and technology
Access to employee network groups that champion inclusion and belonging
A large, friendly onsite team with excellent training and progression opportunities
Free secure onsite parking, plus canteen and shop facilities
Unlock Your Potential with Capita
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
Location:
Upavon ,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent

Benefits

Flexible schedule

Additional Information

Recruiting tomorrow's Army today. Be the best to support the best! Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army. Job title: Contact Advisor Job Description: This is a full-time, permanent role working 37.5 hours per week , based onsite at our Upavon, Wiltshire office . Being office-based means you will benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative setting. As part of your induction, you will attend a 1.5-day in-person induction at our offices in Bovington . As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

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