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VP, Venue Solutions at Topgolf

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VP, Venue Solutions

External

Topgolf · Tg - Hq - Dallas Office

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AgileComplianceIncident ResponseLeadershipNegotiationRouting

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Responsibilities

Drive world class technical support mechanisms across US, international, and franchise venues establishing stringent SLAs for venue critical incident response. Collaborate with product teams to oversee structured root-cause analysis (RCA) processes to eliminate recurring technical issues.
Building, mentor, and scaling a high-performing, geographically distributed venue technology support organization.

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Requirements

10+ Years Minimum of 10 years of progressive IT/technology experience, with at least 5-7 years in a dedicated executive leadership role overseeing multi-unit hospitality, sports entertainment, or restaurant tech infrastructure.
2+ Years Demonstrated success managing high-volume tech portfolios (50+ multi-site operations) and delivering complex capital projects under tight production timelines.
10+ Years Deep knowledge of modern restaurant and entertainment ecosystems including POS platforms (e.g., Qu, Toast, Aloha), labor engines, and cloud-based inventory systems.
10+ Years Robust understanding of networking standards (LAN/WAN/SD-WAN), cloud/edge compute models, and physical security/access control frameworks.
5+ Years Exceptional ability to communicate complex technical paradigms transparently to non-technical stakeholders in venues and the Venue Support Center.
High level of accountability with a strong bias to action and a desire to empower individuals on the team to perform at their best.
Strong understanding of product development methodologies, software engineering practices, and agile frameworks.
Excellent leadership skills with the ability to engage in both high-level product strategy discussions and detailed discussions around product development and engineering.
Excellent strategic thinking and problem-solving abilities.
Strong communication, negotiation, and presentation skills. Ability to collaborate effectively with cross-functional teams and stakeholders.
Continuous learning and willingness and ability to discard obsolete methodologies, habits, or legacy frameworks when a more efficient or secure standard emerges.

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assHealth insuranceDental insuranceVision insurance401(k)

Additional Information

Job Description Summary: The Vice President of Venue Solutions is a high-impact executive leader responsible for deploying, optimizing, and supporting the end-to-end technology ecosystem across our entire portfolio of entertainment and hospitality venues. This role bridges the gap between technical strategy and venue operations, ensuring a seamless, high-performance environment for both our guests and team members. You will own the technology lifecycle for new venue openings (NVOs), structural expansions, and venue modernizations, while ensuring 24/7/365 operational excellence across all current operational locations around the world. Work location: This role requires in-office presence 5 days a week at our Dallas Venue support center, supporting our venues during standard business hours.

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