Benefits
Competitive pay and a Comprehensive Benefit PackageHealth Saving Account, Flexible Saving Account, Employee Assistance ProgramAnnual Education AllowanceGenerous Referral ProgramFun and collaborative company culture with lots of team-building eventsFriends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily HotelWhat Will You Do?Event Coordination & ExecutionExecute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines. This includes properly closing the event through Toast.Assist in developing and distributing event timelines, pull sheets, and service outlines to staff.Assign and review server responsibilities for setup, service, and breakdown.Supervise the setting up of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.Oversee load-in and load-out for all vendors, ensuring they are set up in the correct designated areas per the floor plan and setup notes.Update, print, and post all wayfinding and event signage as required for each event.Assist in service charge distribution via in-house payroll systemsCoordinate closely with the Culinary Team: Conduct Culinary Check-In with the Executive Chef before event set up to confirm menu details, presentation, and service flow.Retrieve menu cards from the Prep Kitchen, verify their accuracy with the chef, and bring the correct cards to the event space.Lead a Culinary Pre-Shift briefing with the chef and service team before event start-time.Front-of-House (FOH) ManagementManage all FOH event items including equipment, signage, and display materials.Track inventory and usage to ensure timely replenishment and maintenance of items.Responsible for pulling equipment and service items from the Prep Kitchen, Storage, or Pantry as needed for each event.Oversee the organization and cleanliness of FOH storage areas and ensure all items are properly labeled and stored post-event.Coordinate seasonal or special staffing needs, including coat check attendants, lobby greeters, and event hostsCoordinate staffing and labor management for DialtoneStaff LeadershipLead and supervise all banquet servers, bartenders, and support staff during setup, service, and teardown.Conduct pre-shift meetings to review event details, assignments, and service expectations.Train, coach, and mentor staff to uphold company service standards and ensure smooth teamwork.Maintain a professional, supportive, and motivating work environment.Guide and support Dialtone staff to promote a positive environmentAssist and support other related Food & Beverage outlets/departments as needed.Guest & Vendor RelationsServe as the primary on-site contact for clients and vendors during events.Anticipate client needs and respond promptly to requests or concerns.Maintain excellent communication between internal departments and external partners to ensure flawless event execution.Operational ExcellenceInspect event spaces before, during, and after events for cleanliness, organization, and proper setup.Ensure compliance with health, safety, and sanitation regulations.Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.Ensure payroll accuracy for both Event's and the Dialtone team members, not limited to time clock accuracy and gratuity/service charge distributionAssist with monthly inventorySupport Dialtone operations as needed on a day to day basisWhat You Bring:Experience: 1-3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.Health insuranceFlexible scheduleEquity / stock options
Onni · Chicago