Manager, Fleet Client Services

Responsibilities

• This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
• Due to the requirements of the role and travel throughout the assigned territory, , but this is not required. The ideal candidate would reside in the Connecticut and/or New York state areas
• Here's more of what you can expect when you step up to the plate:
• The Manager role involves a high level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.
• Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).
• Build and maintain client relationships and ensure exceptional customer experience.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client.
• Responsible for annual sales targets and customer churn metrics.
• Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.
• Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s).
• Utilizing a deep understanding of the fleet maintenance business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success.
• Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience.
• Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.
• To identify and work with 'at risk' clients, determining appropriate action plans to turnaround status/performance.
• Using methods provided to closely monitor system 'red flags'/emergencies with clients and take immediate action.
• Attend customer meetings as a Cox management representative.
• Collaborates with other departments, physical sites, and leadership - ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned
• What's In It For You?
• Here's a sneak peek of the

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Fleet Client Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day

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