Skip to main content
Back to jobs

Front Office Associate - Sheraton Stockholm Hotel

External
Förvaltningsaktiebolaget Tegelbacken logoFörvaltningsaktiebolaget Tegelbacken · Stockholm, Sweden
Full-timeUnknown4d ago
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Manage check-in/check-out procedures and ensure adherence to company policies
  • Exceed guest expectations
  • Stay informed about events, VIP arrivals, and group check-ins
  • Ensure fast, efficient, and welcoming service for all guests
  • Maintain high levels of customer satisfaction assuring personalized service and addressing guest requests promptly
  • Communicate and record all feedback and complaints according to established processes
  • Coordinate with other departments to ensure smooth operations
  • Good relationships with both internal and external customers

Requirements

  • Has experience working at a hotel front desk
  • Experience in Opera PMS is an advantage
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
  • Strong communication and interpersonal skills
  • Has strong computer skills
  • Proactive and independent work approach
  • Good problem-solving skills with a focus on guest needs and expectations
  • Ability to handle high-pressure situations with professionalism

Benefits

Full-time or part-time position following a 6-month probation period as well as temporary employmentWe adhere to HRF collective agreementsThe chance to be part of one of the biggest renovation and re-positioning projects in Stockholm'shotel sceneEmployment in a company with great opportunities for growth, where our core value is "PuttingPeople First"A dynamic and inclusive work environmentEmployee discounted rates at over 9000 hotels worldwideA warm team culture that values authenticity, teamwork, and pride in serviceThe opportunity to shape meaningful guest experiences at one of Stockholm's premier hotelsJoin our team and play a key role in creating memorable experiences for our guests!Working hours follow a rotating schedule, including weekdays, evenings, and weekends according to the hotel's needs.About Sheraton Stockholm HotelRedefining the Essence of Hospitality

Additional Information

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Together with our innovative owners, Archer Hotel Management and Marriott International, we combine rich cultural heritage with modern luxury and a strong commitment to sustainability. The hotel has gone through a full renovation during the last two years with the intent to re-position it. We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm. If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you! We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Förvaltningsaktiebolaget Tegelbacken? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect