Comprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Competitive pay
Paid t
Dental insurance
Vision insurance
401(k)
Performance bonus
Additional Information
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $19.23-$21.64/hour The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Representative, Customer Operations you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by understanding customer needs, monitoring shipment activity, and ensuring timely and accurate service execution. Your role contributes to account growth, operational efficiency, and overall profitability.
What your day-to-day will look like:
Perform load management activities, including entering loads accurately and recording
shipment status updates.
Schedule pickup and delivery appointments with customers and warehouse partners.
Track shipments from pickup through delivery and communicate updates to customers
and internal teams.
Address issues that arise during shipment execution and maintain transparent, proactive
communication with customers.
Provide spot rates, calculate shipment costs, and assist with quoting opportunities for
spot, project, and annual business.
Support Sales with managing key branch accounts through coordinated service,
communication, and operational insight.
Enter complete and accurate data into the Transportation Management System (TMS) and
prepare loads for invoicing.
Communicate shipment, billing, or follow-up concerns to the Sales Manager and Carrier Operations teams.
Prioritize daily tasks to ensure timely load entry, tracking, customer communication, and
issue resolution.
Review and monitor customer report cards and performance indicators.
Accept or decline load offers from the Carrier Sales Group based on capacity, service
requirements, and customer needs.
What you'll need to excel:
At a minimum, you'll need:
Excellent verbal and written communication skills
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
The ability to work in a fast-paced environment
It'd be great if you also have:
1 year of sales or customer service experience
1 year of related experience and/or training, and a general understanding of the transportation industry
Solid attention to detail and follow-up skills with experience identifying and resolving problems
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Rxo · Minneapolis, MN