As a Product Technical Support, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi ).
You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.
Responsibilities
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Other related duties as assigned.
Requirements
Must have At least 6 years of combined experience working as an application or software support specialist
Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.
A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.
Experience in financial services industry is preferred.
Excellent English communication skills
Organizational and time management skills and the ability to work independently.
Added bonus if you have:
Familiar with Valdi (FIS Trading Suite)
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
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Benefits
Flexible schedulePerformance bonus
Additional Information
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
Fis · Maka 8767 Flr42, Philippines