The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and empathetic Customer Service Representatives, who are genuinely interested in helping people at some critical points of their lives, to join our team. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
Responsibilities
Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
An average of 50+ calls are expected daily.
Take inbound calls while toggling through several applications on multiple screens.
Attend 100% of trainings, and the first 90 days of employment.
Resolve customer complaints through independent problem-solving skills and one-call resolution.
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
Requirements
High School diploma or equivalent
1 year of customer service experience is required
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Outlook
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna · US