Customer Assurance Advocate

About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Job Summary: We are seeking a highly driven and detail-oriented professional to join our team on ensuring customers feel confident, supported and valued when managing customers' feedback. This role plays a critical part in safeguarding the organisation's reputation by conducting end-to-end investigation and ensuring compliance with the Financial Advisers Act (FAA) and regulatory expectations. The successful candidate will be responsible for championing customers' feedback from senior stakeholders and external bodies, including MAS, FIDReC, MPs, and industry associations.