A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
You are fluent in Brazilian Portuguese
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$26.92 - $40.38 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like
Benefits
Health insuranceEquity / stock optionsPerformance bonus
Additional Information
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Product Experts (Customer Support Specialists) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Klaviyo · Boston, MA