To succeed in this role, candidates should possess the following skills and attributes:
Strong negotiation, problem-solving, and probing skills applied professionally.
Excellent telephone communication skills and the ability to spend extended periods on the phone.
Detail-oriented with strong organizational abilities.
Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
Self-motivated, dependable, and able to work independently.
Familiarity with the auto finance industry is a plus.
Education/Experience
High School Diploma or equivalent
1-2 years of experience in consumer collections, preferably using an auto-dialer system
Language Ability
Bilingual in English and Spanish (Required)
Ability to clearly and effectively communicate in person, in writing and by telephone
Technical Skills
Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems.
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.
Commitment to Diversity and Equal Employment Opportunity
Additional Information
Job Summary:
Bilingual (Spanish/English) Required
As a Customer Service & Collections Representative at United Auto Credit, you will help customers stay on track with their auto loan accounts through professional, customer-focused conversations. The role includes inbound and outbound calling using an auto dialer, documenting interactions in internal systems, and guiding borrowers with early-stage delinquency toward resolution in a fast-paced call-center environment.
Compensation & Schedule
$18.00-$19.00/hr. (based on experience)
No overnight shifts
This role requires flexibility, as shifts are assigned based on business needs
Shifts fall between 7:00 AM - 10:00 PM (possible start times include 7 AM, 8 AM, 9 AM, or 1 PM)
Essential Duties and Responsibilities
As a Customer Service & Collections Representative , you will:
Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
Make and receive early-stage delinquency collection calls using our auto dialer system.
Communicate clearly and professionally with customers to provide guidance and solutions.
Use available collection tools and payment options to help customers stay current and minimize credit losses.
Reach out promptly to delinquent borrowers to detect and resolve issues early.
Guide customers to use electronic payment tools to expedite account resolution.
Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
Accurately document all customer interactions in the company's operating system.
Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
Collaborate with supervisors to resolve complex cases.
Take on additional tasks as assigned, contributing to team success.
Vroom · Fort Worth, TX