Home-Based Onboarding Specialist
External
Delegatecx · RemotePrepare for this interview
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About the role
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Responsibilities
- Conduct live customer onboarding sessions and product trainings for US-based customers
- Lead Romify Hub Admin Trainings and Mobile App End User Trainings
- Guide customers through platform setup, event configuration, user management, and best practices
- Assist customers in understanding workflows and real-world use cases
- Provide clear, professional, and friendly customer communication via Virtual Meetings and email
- Support the Customer Support team with entry-level troubleshooting and ticket management
- Maintain accurate notes and follow-up documentation in HubSpot
- Collaborate cross-functionally with Customer Success, Support, and Technical teams
- Help ensure strong customer adoption and positive onboarding experiences
- WHAT WE LOOK FOR
- Associate degree in business, human resources, psychology, or equivalent work experience.
- Experience: 1-2 years of experience in a SaaS onboarding, implementation or customer success role
- Demonstrated ability to work independently while managing multiple onboarding processes .
- Excellent customer service and interpersonal communication skills.
- Highly detail-oriented with strong organizational skills.
- Maintains integrity, motivation, and perseverance under pressure.
- Proficient in using onboarding systems, spreadsheets, and compliance tracking tools.
- Ability to work across multiple divisions with professionalism.
- Technical Skills:
- Experience working with SaaS platforms
- Basic familiarity with HubSpot and/or Salesforce
- Experience conducting virtual trainings or onboarding calls
- Experience working in fast-paced startup or technology environments
Benefits
Additional Information
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you detail-oriented, highly organized, and passionate about delivering exceptional employee experiences? We are looking for an Onboarding Specialist to join our team and ensure smooth onboarding processes for external employees across multiple divisions. This role is a great chance to support our healthcare operations by managing onboarding documentation, compliance requirements, and employee integrations from start to finish. REQUIRED CORE COMPETENCIES Attention to Detail: Maintains accuracy in managing employee documentation and compliance requirements. Communication Skills: Communicates clearly and professionally with employees, vendors, and internal departments. Confidentiality: Handles sensitive employee information with integrity and professionalism. Organizational Skills: Manages onboarding processes across multiple divisions with precision. Technical Proficiency: Comfortable using HRIS platforms, spreadsheets, and tracking tools.
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