Chrobinson · ChicagoPrepare for this interview
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C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team, driving growth, retention, and long-term value across strategic accounts. You will build trusted senior-level relationships while ensuring customers maximize the impact of our technology and services. In this role you will shape and execute a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey. You will translate customer insights into action-owning renewals, expansion, and continuous improvement-while developing top talent to meet evolving client needs. In this role, you will engage with peers on-site four days a week in our Chicago Central office, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Strategic Business Planning: Develop and execute customer-centric strategies, aligning resources to business priorities, and driving measurable outcomes Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross-sell, upsell, and value-added services Relationship Management: Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high-impact value delivery programs Financial Management: Drive organic growth by expanding services, increasing freight under management, and maximizing account value Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting Talent Management: Attract, hire, and develop top-performing, diverse talent, building a strong pipeline to support business growth Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance Global Capabilities: Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes Advocate for customer needs by influencing technology innovation, aligning cross-functional teams, and leading strategic initiatives across regions
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