Senior Casework Officer

Benefits

Additional Information

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background/IRC Summary: The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi, and Mae Hong Son provinces. Established in 1975 to assist refugees from Vietnam, Loas and Cambodia, the IRC Thailand is one of the longest-running country programs. Operating from Mae Sot with a small representational office in Bangkok, the IRC is currently supporting the transition of residents of the Thai Myanmar refugee camps to a life of self-reliance within Thailand. IRC also provides emergency assistance to people fleeing violence and unrest in Myanmar and supports the Royal Thai Government and local civil society to strengthen climate resilience in Thailand's southern states. The IRC Protection and Empowerment Program work to protect and promote the rights of crisis-affected and displaced populations along the Thailand - Myanmar border by ensuring people are safe in their homes and communities, receiving timely and appropriate support after experiencing harm, and are empowered to make free and informed decisions about their lives and futures. The program supports displaced populations to build self-reliance and future planning capacity, including through employability and life-skill development. It adopts a multi-sectoral approach, coordinating legal, medical, and psychosocial services to provide comprehensive and integrated protection assistance. Gender equality, diversity, and inclusion are mainstreamed across all activities, and the program is committed to strengthening the use of data for evidence-based decision-making and advocacy to improve protection system and outcomes for displaced population in Thailand. Job Overview/Summary: Under the direct supervision of Senior Protection Manager (Case Management), the Senior Casework Officer is responsible for leading the implementation of individual support including integrated case management services, legal assistance, Emergency Protection Assistance (EPA), Protection Case Management (PCM), Crisis Case Management (CCM), and GBV case management, ensuring a survivor-centered approach and adherence to international protection standards and ethical guidelines (e.g., confidentiality, informed consent, and do no harm principles). The role provides direct support to individuals through case management process, provide level 3 mental health and psychosocial support (MHPSS), including PFA and referrals, to address complex protection needs. The Senior Casework Officer also offers technical guidance and case supervision to partner organizations implementing individualise services and case management both in and outside refugee camps along the Thailand-Myanmar border. The role is based in Mae Sot, Tak Province, and reports to the Senior Case Management Manager. Major Responsibilities: Program Implementation - Provide case management services in line with Protection Case Management guidelines, relevant GBV SOPs, and the Child Protection Referral System (CPRS), ensuring a survivor-centered approach and alignment with interagency GBV case management guidelines and Global Protection case management guidelines for diverse populations, including GBV survivors and individuals with protection concerns such as persons with disabilities (PWD), older persons, and other at-risk groups. - Collaborate with GBV case management, child protection networks, and other service providers both within and outside the refugee camps to ensure functional referral system and services accessibility and availability. - Support regular assessments and follow-ups based on clients' needs, including providing basic emotional support, developing, monitoring case action plans with clients, providing cash assistance, and assisting clients in accessing available