Service Manager (Group & Specialty Services)

About the role

The Service Manager, Group & Specialty Services is an experienced hospitality professional with versatile skills and a strong operational mindset, focused on servicing luxury rooms-only groups and high-end transient reservations across specialty segments including Entertainment, Sports, Diplomatic, VIP, and other high-touch stays. This role is heavily focused on planning, coordination, communication, and flawless execution. The ideal candidate is highly organized, detail-oriented, calm under pressure, and passionate about creating seamless experiences for guests, clients, talent representatives, travel advisors, and internal teams. About you Passionate about hospitality with a minimum of 3 years of similar experience in a luxury 5-star hotel environment, preferably within sales, front office or guest experience areas. An expert in guest services and operational coordination with strong attention to detail and a proven track record in client and team member engagement. Excellent organizational and communication skills with the ability to manage multiple priorities simultaneously. Excels at communication, both verbal and written. Flexible and willing to work a flexible schedule including days, evenings, weekends and holidays. Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi. A post-secondary diploma or degree would be a plus. At Starwood Hotels, our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Health & Wellness- Competitive Medical, Dental & Vision, and EAP program Retirement Planning Paid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! Starwood University - Offers eligible tea