Gategroup · Mississauga, CanadaPrepare for this interview
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We're looking for motivated, engaged people to help make everyone's journeys better. preJob Summary: Responsible for delivering the strategy, customer service, growth and margin of the Air Canada account worldwide with particular focus on the hub operation in Toronto. Additionally, responsible for growing gategroup's relationships and growing the total business. The main responsibilities include: - Being the main interface, including for contract, pricing, service and concept changes as well as business development. - Deliver and manage the Toronto hub contract in Canada and develop the account across the breadth of gategroup's portfolio worldwide. - Lead all bids across the world. - Be the champion within gategroup worldwide. Main Duties and Responsibilities: - Develops commercial strategy for the global account. Evaluates market research to generate network and customer strategy recommendations to meet changing market and competitive conditions. - Customer Service: ensures that gategroup delivers its commitments for the hub contract, and manage the contract's profitability. Monitor and drive all SLAs and KPIs for the account. - Sales: Develops bid strategy, sales approach and negotiating tactics for obtaining new and retaining existing business for respective global account taking into account the business and contract objectives. Responsible for developing gategroup's overall position and business volume. - Develops business case analysis or product strategies with a focus on cross-brand product offerings developed in coordination with group companies. - Engages in contract and pricing negotiations with customers including developing term sheets, reviewing contract proposals, analyzing customer proposals, and developing recommended counter-proposals. - Establishes and maintains relationships with customers, industry influencers, and key strategic partners. - Monitors adherence to standards for commercial contracts, pricing, marketing collateral, and product presentations. - Management and development of team including performance management and objective setting. - Constantly looking for ways to grow and develop the business through customer insights and feedback. Anticipating future customer requirements.
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