Customer Service Coordinator

About the role

We're currently looking to recruit a Customer Service Co-Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance. We're ideally seeking individuals who are super organised and great at problem solving as well providing a great customer service to our clients. Some of the key deliverables in this role will include: Resolve complex customer issues and reach mutually beneficial solutions Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible Raising PO's and checking orders Managing multiple projects simultaneously Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information. We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-LP1 #LI-hybrid