Student Success Coach

About the role

As a Success Coach, you'll manage a caseload of students throughout their journey at Campus. You'll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You'll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You'll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration. This role is currently remote but will transition to a hybrid schedule over time. Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration. Regular working hours are Monday-Friday from 10:00 AM to 7:00 PM PT. You're excited about this opportunity because you will... Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress Help students break down big goals into actionable next steps Track progress using various dashboards Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently Balance a caseload of 50-75 students, triaging by risk and term Collaborate with Admissions and Onboarding teams to clarify handoffs and student context Adjust quickly to changing tools, processes, or term-based priorities We're Excited About You Because You... Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clarity, and actionable next steps Help students problem-solve when they feel stuck and create scaffolding plans, while being firm with expectations and accountability Are resilient and persistent with follow-up and outreach to students, especially when they're non-responsive. Can manage a caseload of up to 75 students, while maintaining weekly outreach, regularly scheduled coaching sessions multiple times in a quarter Prioritize tasks and outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through Adaptable in a fast-paced startup environment where we test different strategies for better student success Required: Bachelor's degree Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity Proven ability to manage a high volume of outreach and follow-up This role is a remote position based in Phoenix, AZ. Candidates must be located in or near the Phoenix area to be eligible. Working hours are Monday-Friday from 10:00 AM to 7:00 PM PT.