Analyze and map existing business workflows across teams, identifying inefficiencies, fragmentation, and opportunities for automation or redesign
Lead end-to-end workflow transformation initiatives - from problem definition to solution implementation
Evaluate and recommend fit-for-purpose solutions across a broad toolset (including but not limited to Salesforce, Slack, AI agents, and emerging AI tools)
Challenge existing processes and propose innovative, pragmatic alternatives that improve speed, quality, and user experience
Ensure that technology decisions are driven by workflow needs, not constrained by existing systems
Own the Salesforce product roadmap for business transformation, ensuring alignment with broader agentic workflows and cross-system architecture - define what needs to be built across fields, objects, flows, reports, dashboards, and related tooling
Design and drive the integration of Salesforce with Slack-based AgentForce solutions - defining conversation flows, trigger logic, data inputs, and user-facing behaviours
Prioritize, scope, and manage development requests across Salesforce and adjacent systems through a dedicated delivery team; ensure requirements are clear, output meets quality standards, and delivery stays on track
Serve as the primary point of contact between business stakeholders, engineering, and delivery teams, translating needs into actionable specifications across systems
Collaborate with engineering to design, test, and iterate on AI-powered agent experiences that enhance and automate internal workflows
Review delivered work, flag gaps, and iterate - stepping in hands-on when the situation calls for it
Stay current with Salesforce, AgentForce, and Slack platform capabilities to continuously inform what's possible and where to innovate
AI-Assisted Product Development:
Contribute directly to prototyping and product development by pushing pull requests using AI-assisted coding tools such as Claude Code, Codex, and Cursor
Handle configuration changes, frontend adjustments, integration scripts, and lightweight automation - extending the team's capacity without waiting in the engineering queue
This is not a software engineering role, but you are expected to be technically capable enough to translate ideas into working prototypes or lightweight solutions using modern AI-assisted tools
Drive innovation with emerging AI tools (e.g., Claude Code, Codex, Cursor, and others) to rapidly prototype solutions and explore new ways of solving business problems
Requirements Gathering & Documentation:
Engage with business, content, and engineering teams
Benefits
Vision insurance
Additional Information
The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
Our digital products provide individuals and organizations that engage with the Forum a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings, we're expanding our product team to drive this vision further.
Why we are recruiting
The AI & Business Transformation team is entering a new phase - one where AI-assisted development, intelligent agent frameworks, and CRM-driven workflows are central to how we build and operate, and where rethinking and transforming end-to-end workflows is as important as the tools themselves. We are seeking a Product Specialist who can lead workflow transformation efforts end-to-end - from rethinking business processes to identifying and implementing the right product and tooling solutions - while also bridging product operations and hands-on building: someone who can own Salesforce requirements as part of a broader ecosystem of tools and workflows, define business logic for AgentForce-powered Slack integrations, and push pull requests using AI-assisted development tools, all within the same week. This role is ideal for someone who thrives at the intersection of product thinking and technical execution, and who believes the best documentation is a working system. Success in this role is not defined by how much is built in a given tool, but by how effectively workflows are simplified, automated, and reimagined across the organization. We are looking for a builder mindset - someone who does not wait for perfect specifications, but iterates quickly between problem understanding, solution design, and hands-on execution
Reporting Lines & Interactions
The Specialist will report to the Digital Product Manager, AI & Business Transformation. They will work closely with engineering teams, a Salesforce delivery team, content and business stakeholders, and the broader AI & Business transformation team.
Weforum · Geneva, Switzerland