Lead Specialist, People Operations

Responsibilities

• What You Bring
• 6-8+ years of experience in People Operations, HR shared services, or operational excellence roles
• Deep expertise in tiered HR service delivery models, including case management, SLAs, knowledge bases, and escalation handling
• Strong hands-on experience with Workday HCM and familiarity with ServiceNow or similar HR service delivery platforms
• Proven experience in process redesign, shared services transformation, and global operations
• Demonstrated application of Lean, Six Sigma, or process improvement methodologies in HR environments
• AI & Automation fluency, including identifying and implementing AI-driven solutions, workflow automation, chatbots, or intelligent service platforms, with the ability to

Additional Information

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Lead Specialist, People Operations Opportunity We are seeking a seasoned and strategic Lead Specialist to drive operational excellence within our HR shared services organization. As a P4-level individual contributor, you will play a pivotal role in scaling and transforming People Operations through process optimization, shared services leadership, and technology enablement. You will own end-to-end People Operations processes across the employee lifecycle, applying Lean, Six Sigma, and service design principles to standardize, centralize, and optimize work. You'll lead the design and evolution of a tiered shared services model (Tier 1 & Tier 2), driving measurable improvements in efficiency, SLA adherence, and employee experience. This role requires strong fluency in AI, automation, and Lean methodologies , with a focus on identifying and implementing AI-driven solutions to reduce manual processes, improve data accuracy, and enable self-service capabilities at scale.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Okta? Share your experience