Trilingual Customer Support Representative (French, English, Spanish)

Responsibilities

• Respond the credit concerns through calls, and also back office escalations.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers' credit file.
• Properly document of follow-up actions for partner departments best resolution.
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
• Maintain complete and accurate client and project information.
• Serve as a liaison between the consumer and the client for best case resolution.
• Accountable a for any update required in cases resolution process.
• What experience you must have to apply for this position:
• Trilingual English-Spanish-French B2+ level, Spoken and written.
• High School Diploma.
• 1 year of experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).

Requirements

• Excellent communication Skills.
• Team work Skills.

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Company Intel

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