WWRFO Operations Excellence Program Manager

About the role

Lead OE execution on NPI launch programs across all lines of business - ensuring systems are configured, tested, and operational at launch, elevating critical risks to cross-functional and executive teams, and driving post-launch analysis to capture learnings and identify opportunities for continuous process and system improvement. Transform broad operational strategies and business requirements into rigorous, milestone-driven programs - building the execution playbooks, cross-functional alignment, and communications infrastructure that allow complex global programs to launch successfully. Own the WW execution tool and system portfolio- serving as the primary point of contact for Apple's regional operations teams, IS&T, and BPR, driving capital project delivery from business requirements through implementation, and ensuring core systems are accurate, validated, and continuously improving. Partner with the NEU and Promotions teams on BAU and NPI programs - developing deep familiarity with NEU purchasing strategies, promotional execution processes, and the executive-facing decisions that shape how Apple manages purchasing behavior and drives sales across WW Retail. Partner with WW and regional teams to identify operational gaps, build structured execution plans, and drive process improvements that reduce risk and increase scalability - keeping business partners aligned and escalating decisions at the right level.