Experience in automotive service advising or a customer-facing role preferred.
Strong understanding of automotive systems.
Excellent communication and problem-solving skills.
Proficient in relevant computer systems and software.
Current and valid Driver's License and clean MVR driving record.
High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
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Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits
Regular Full-TimeTemporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool isHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave
Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Automotive is excited to announce an opportunity for Service Advisors to join our brand-new Lexus dealership in Vancouver, WA!
In this role, you will serve as the primary point of contact for guests, ensuring a positive service experience by listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress and providing expert guidance on automotive services.
Job Responsibilities:
Greet and assist guests, addressing inquiries and concerns.
Assess guests' needs and recommend appropriate services.
Prepare detailed service estimates and communicate benefits.
Coordinate with technicians for timely service delivery.
Follow up with guests to ensure satisfaction.
Maintain accurate records in the company database.
Stay updated on industry trends and service offerings.
Holmanautogroup · Vancouver, Canada