Refunder

About the role

At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. We are looking Refunders to join us and support our Kastrup Airport team starting from the summer period until end of this year. As our front-line Customer Service Representative - Refunder, you will support the team in delivering the best possible customer experience by processing VAT refunds and overseeing the export of goods from Denmark at Copenhagen Airport. This role requires attention to detail and a high level of responsibility, as you will be welcoming international shoppers, validating their purchases and documents, and ensuring their eligibility for Tax Refunds. The positions are part-time and fixed term. During the summer period between June and September working hours will be up to 80% FTE, meaning around 30 hours per week.