8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
Experience and technical expertise (design and implementation) in cloud computing technologies
Experience in sales, technical pre-sales, product development, or customer facing resources
Experience with agentic AI patterns - multi-agent orchestration, tool use, function calling, chain-of-thought reasoning, and autonomous agent workflows
Sr. Developer Experience Engineer, Kiro at Amazon Development Center U.s
Strong conceptual understanding of machine learning fundamentals and modern Generative AI techniques
Experience working with end user or developer communities
Experience with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication
Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation
Contributions to open-source projects in agent frameworks, orchestration tools, or developer platforms
Experience with enterprise AI governance frameworks, including security, auditability, and responsible AI requirements for production software development.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Additional Information
Software development is undergoing its most fundamental transformation in decades. The rise of agentic AI is collapsing the distance between intent and working software - and Kiro is at the center of that shift. Kiro is an agentic system developed at AWS that reimagines how developers build software: by combining an agentic backend with delightful user experiences that enable developers to build high quality, maintainable software. Kiro's spec-driven development and autonomous agents act as virtual teammates, handling everything from requirements gathering to code review, test generation, infrastructure scaffolding, and documentation updates, while keeping humans in control of every diff before it ships.
We're looking for developer experience engineers who want to shape this transformation by ensuring developers are successful with Kiro by working with developers in various social channels (eg, GitHub, Discord, Slack, Reddit) to triage and troubleshoot issues. You will also be engaging with enterprise customers as a specialist for Kiro and assisting with issues, product roadmap, and executive briefings to drive adoption.
Your impact will be immediate and visible. You will partner with Product, Engineering, Product Marketing, and Documentation teams to improve activation and retention while connecting with developers on their feedback based on their usage of Kiro.
From day one, you'll have opportunities to lead - whether that's owning a critical feedback channel, defining technical direction for a new capability or process, or shaping how the team operates. You'll work across distributed systems, engineering, and product teams. The team is small enough that your decisions matter and large enough that you'll always have someone to learn from.
This is your chance to shape the direction of the agent that builds the future.
Key job responsibilities
- Own customer success strategy for Kiro - unblock developers on Kiro social and internal channels to drive adoption
- Provide specialist assistance for strategic and enterprise customers and partner with field teams to drive successful engagements
- Define and prioritize features that address key customer pain points by partnering closely with product teams
- Partner directly with engineering teams and leadership to surface key customer trends in reviews and resolving high priority issues
- Build tools and agents to automate workflows used by internal teams and support
- Support new launches by thorough testing and QA of product features to surface high priority bugs before launch
Amazon Development Center U.s · Seattle, WA