Develops policies, procedures and methods to measure, evaluate and improve the quality of products and services
Perform internal audits of projects to ensure that fulfillment processes and procedures are adhered to, provide findings and recommendations to management team, and coordinate resolution activities
Assumes proactive role in defect trending and analysis, implementing corrective and preventative action plans, and following up on assessing the ongoing effectiveness of implemented mitigation plans
Ensure that critical processes and procedures are current and well-documented
Oversee and participate in process events affecting fulfillment, including LEAN events, to ensure alignment with existing or new process
Identify, develop and implement continuous process improvement projects
Effectively address and resolve customer complaints and issues through root cause analysis and corrective and preventative actions
Analyze operational processes utilizing process maps and recommend changes to improve the quality of the service
Support multiple projects, balancing priorities and resources to meet project and management expectations
Assist in business process improvements, process re-engineering and process design to achieve business goals; Assist in development and implementation of business plan and initiatives
Coordinate reviews and updates of business processes to meet changing business needs
Create, update, review and gain approval of documentation for new and existing business processes
Manage and mentor cross-functional teams to successfully execute business projects
Monitor complex projects and prepare cost effective business cases; Support development of training materials and technical documents
Create process maps and develop procedures for critical business processes.
What experience you need:
Bachelor's degree (preferably in Industrial Engineering, Data Science, etc.)
4+ years of professional experience in a quality/industrial engineering/process improvement role
3+ years experience in business process improvement using Lean/Six Sigma
What could set you apart:
Experience with cross-functional teams
Excellent verbal and written communication skills with the ability to present information concisely with supporting data
Ability to communicate with both business and technical teams
Lean certifications (i.e. Green belt, Blue belt, and/or Black belt)
#LI-ES1
#LI-Hybrid
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Rider Trail
Function:
Function - Fulfillment / Operations
Schedule:
Full time
Benefits
Health insurance401(k)
Additional Information
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Senior Process Analyst Engineer will plan and lead process improvement projects within the operations organization to reduce variation and non-conformances to ensure customer satisfaction is being upheld. This individual will lead enhancements to ensure standard procedures are planned in the most efficient and effective manner and will ensure that defects are identified and dealt with effectively and efficiently. This individual will have a strong commitment to process improvement and the ability to handle multiple projects and priorities and will strive for quality excellence in every detail. This role offers the opportunity to influence and drive key Workforce Solutions Operations initiatives. A successful candidate is a skilled problem solver, process disciplined, data-driven, and has a track record of using data to influence successful business decisions.
This role is located in St Louis, and will require working a hybrid schedule in our office 3 days per week.
Equifax · - Missouri - St. Louis - Rider Trail