Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
Define and maintain regional implementation strategies in collaboration with other regional leaders.
Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
Identify potential risks in the implementation process and develop mitigation strategies.
Track and report on key performance indicators (KPIs) related to implementation projects and team performance.
Requirements
8+ years of experience in enterprise software implementation .
5+ years of experience in Voice , Chat, Email kind of Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments.
U nderstanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC) is a plus
E xperience with Groovy, JavaScript, and/or scripting for integrations is a plus
T echnical background with a deep understanding of software development life cycles.
Excellent written and verbal communication skills; highly competent and confident presenter.
Strong leadership, mentoring, and client-facing communication skills.
Ability to manage multiple complex projects in a fast-paced, dynamic environment.
Business proficiency in English is mandatory.
Bachelor's degree in Computer Science , Engineering, Business, or a related field; advanced degree preferred.
A bachelor's or master's degree in engineering/design or a related field.
Relevant certifications in project management or software implementation are advantageous .
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able
Benefits
Vision insurance
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Role Overview
As a Sprinklr Implementation Manager, you will lead a team of high-performing implementation consultants to ensure successful, value-oriented deployments of the Sprinklr platform. You will be responsible for managing the end-to-end implementation process, collaborating with cross-functional teams, and ensuring that clients derive maximum value from Sprinklr's solutions.
Sprinklr · India