2+ years of experience in: - Customer Education, and/or - Customer Success, Enablement, Program Management, or Training - Experience working in a SaaS or high growth environment, ideally with technical or compliance-driven products. - Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently.
Competencies and Behaviors
Ability to leverage AI across various platforms and medias - Strong program management skills, able to structure ambiguity into clear plans and deliverables. - Excellent written and verbal communication skills, with the ability to explain complex topics clearly. - Executive presence and comfort leading high-stakes conversations with senior customer stakeholders. - Ability to balance customer empathy with business and scalability considerations. - Comfortable presenting, facilitating live sessions, and fielding unscripted questions. - Understanding of how to develop scalable processes for content creation and maintenance. - Have a problem-solving mentality and a willingness to learn.
Familiarity with tools like Skilljar, Camtasia, and similar LMS and video editing platforms. - Background in technical training, compliance, or risk-related domains. - Experience building education programs from scratch or significantly scaling an existing one. - Experience with in-product learning tools like Pendo. - Background in B2B SaaS or MarTech. - Experience building simulations or AI-powered learning.
Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy
Benefits
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.We have a growth mindset cuHealth insuranceVision insurance401(k)Paid time offRemote work optionsEquity / stock optionsPerformance bonusParental leave
Additional Information
Our Mission:
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
Job Title Product Enablement Specialist
Department Product Marketing / Marketing
Reports To Director, Product Launch & Enablement
Job Overview (Purpose of the Job)
Own and scale the 6sense certification and Academy learning programs to drive deeper product adoption and measurable customer value. This role is responsible for maintaining and expanding existing certifications across the platform aligned to how customers use 6sense. You'll work on building the program for short-form learning that meets customers where they are and expands the reach and effectiveness of 6sense Academy across the entire customer lifecycle.
Responsibilities & Accountabilities
- Manage and evolve the end-to-end content & certification strategy and roadmap. - Revamp and update current certifications and courses. - Expand certification coverage across products and use cases. - Partner with Product, PMM, and CS to ensure certifications and courses stay current and valuable. - Develop deep technical fluency across the 6sense platform and B2B GTM ecosystem to ensure content reflects real-world workflows. - Continuously gather learner feedback and usage data to improve existing content and raise quality across the library. - Build scalable systems for content intake, governance, and measurement. - Develop and audit certification content.
Performance Measurement
- Academy account coverage - Total certifications awarded/courses completed - CSAT of courses/certifications - NRR of customers consuming Academy content - Learner completion rates
6sense · Austin, TX