Senior Workplace Experience Technology Engineer - M365 Collaboration

Responsibilities

• Leads projects or work streams within broader programs, delivering scope through planning, execution, risk management, and stakeholder communication; serves as a standards and process advisor in area of specialty.
• Operates independently with minimal oversight; mentors and coaches less experienced engineers through design reviews, troubleshooting guidance, and knowledge transfer.
• Leads Level 3 incident response for messaging and collaboration services, rapidly restoring service while driving root cause analysis, corrective actions, and prevention of recurrence to meet service-level objectives.
• Reviews and approves production readiness for technology solution implementations and deployments, ensuring monitoring/alerting, backup/restore, DR runbooks, support documentation, and operational handoff are complete; coordinates next steps across involved teams.
• Oversees analysis of health, performance, and capacity trends (telemetry, logs, and user experience signals) and drives preventive actions and continuous service improvements.
• Uses structured problem-solving and data-driven analysis (queries, metrics, statistical trend review) to diagnose complex issues, identify systemic patterns, and improve team practices through automation and standardization.
• Provides architectural oversight, system design, and implementation leadership for enterprise messaging and collaboration platforms, with primary ownership for hybrid Microsoft Exchange (Online and on premises) architecture and engineering.
• Leads technical strategy and roadmap planning to ensure long-term health, resiliency, performance, and regulatory compliance of communication systems; defines standards, reference designs, and guardrails.
• Drives modernization initiatives such as IronPort/secure email gateway upgrades, hybrid Exchange configuration and migration activities, SharePoint and OneDrive migration and governance improvements, and mobile device management (MDM) strategy enhancements.
• Shapes identity, provisioning, and directory synchronization models in partnership with Identity Services, addressing hybrid dependencies (AD/Entra ID), attribute governance, access policies, and compliance requirements.
• Designs, automates, and governs enterprise Micros

Benefits

Additional Information

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou'll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you'll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity . Join us for the opportunity to g row and make a difference in ways that matter to you . Role Summary As a Senior Workplace Experience Technology Engineer, you will own end-to-end service delivery for critical workplace technology services, ensuring availability, reliability, and operational excellence across diverse technology domains and consumer groups. You will lead operational readiness and lifecycle activities including monitoring and alerting, incident and problem management (root cause analysis and preventive actions), change and release coordination, and the development of runbooks and support documentation. You will also execute and continuously validate backup, recovery, and disaster recovery capabilities, partnering with infrastructure, security, and application teams to meet resilience, security, and compliance requirements. In addition to general infrastructure responsibilities, this role serves as the Level 3 Messaging Engineer for the Collaboration Team and is the primary Exchange (Online and on premises) engineering and architecture subject matter expert. The engineer provides architectural direction, reference designs, and implementation leadership for a hybrid enterprise messaging ecosystem, including core Exchange services (mail flow/transport, client access, high availability and resiliency, migration strategy, and lifecycle/patch management), as well as Microsoft Exchange Online, on-premises Exchange, IronPort, Microsoft Teams, M365/Entra ID identity integrations, mobile device management, messaging security controls, and Microsoft 365 Copilot integration within the messaging and collaboration ecosystem, with emphasis on secure-by-design configuration, data governance, and end-user service reliability.

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