IT Customer Service Specialist

Requirements

• HS Diploma
• 1 or more years' experience in IT Customer Service
• 1 or more years' customer support experience
• 1 or more years' experience with strong phone contact handling skills and active listening abilities
• Bachelor's Degree
• 1 or more years' experience in a high volume, inbound call environment(50+calls/day).
• Current or prior Labcorp experience
• Additional Job Standards:
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Application Window: 6/19/2026
• Pay Range: $20/hr
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:
• We encourage all to apply

Benefits

Additional Information

Labcorp is seeking an IT Customer Service Specialist for a dynamic team. Work Schedule: This is a full‑time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 9:00 a.m. to 5:30 p.m. EST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. Job Responsibilities: Provides first-level technical support to the company for user inquiries and system security. Assists users with log-on problems, reinstating revoked security, and changes in access privileges. Troubleshoots system errors and lockups, and answers how-to system security questions. Routes second-level system questions to the appropriate individual/department. Processes all mainframe security requests and purchase approval security requests. Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day. Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support. Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

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