Outreach & Engagement: Provide telephonic, virtual, and field-based outreach and engagement services for eligible members.
System & Data Management: Work daily within the Commons platform to review pre-populated demographic data, document accurate emergency contacts, organize information, and track tasks.
Intake & Coordination: Collect verbal and written consent from members, initiate the intake process, and facilitate smooth handoffs to the care team.
Communication: Actively communicate urgent needs and other pertinent information to the care teams, members, and their family members.
Member Safety & Awareness: Remain mindful of the member's home and/or residential environment during onboarding; identify and escalate any safety concerns or indicators that may require additional support to ensure appropriate care team awareness and follow-up.
Continuous Improvement: Provide feedback to the Engagement Operations team to assist in supporting improvements overall.
Field Days: Spend the majority of the week working out in the field meeting with members.
Member Visits & Outreach: Consistently meet target goals for monthly member field visits, overall reach rates, overall outbound telephonic call volumes, and scheduling/activation attempts.
Activation: Successfully drive member activation, aiming for high completed appointment and activation rates.
Referrals (CBO Partnerships): Actively build and maintain relationships with Community Based Organizations (CBOs) to support meaningful referrals within the community, connecting members to trusted services while strengthening CBH's presence and continuity of care.
Quality Standards: Maintain excellent performance averages across Quality Assurance (QA), soft skills, and validation scores
Requirements for the Role
Bilingual (Fluent in English and Spanish).
Minimum of 1 year of experience in a similar role.
Ability to travel throughout NYC and the surrounding areas.
$24.00 - $28.00/ HR
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Benefits
Health insurancePaid time offEquity / stock options
Additional Information
Job Description:
The Hybrid Community Outreach Specialist is responsible for connecting with eligible members-virtually, telephonically, and in-person-to engage them regarding their needs. This role begins the intake process and serves as the crucial stepping-off point to connect members with Cityblock for a long-term relationship. Until that connection is fully established, you will serve as the member's primary point person, available to troubleshoot, educate, assist, and provide a listening ear. You will work alongside other Cityblock team members to provide support to these members.
Cityblockhealth · Bronx Mic Touchdown (ny)