At Zoom, we support diverse customers and partners in implementing cutting-edge communication and collaboration solutions with AI Companion. Our goal is to create strategic, customer-centric experiences that maximize Zoom's potential.
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with prod
Responsibilities
Leading strategic sales opportunities and providing pre-sales support to customers and enablement for partners and internal teams
Building strong relationships across customer and channel ecosystems, supporting AI-powered UCaaS platform adoption
Serving as subject-matter expert in AI-Powerred UCaaS services, understanding AI industry trends, and competitive landscape
Collaborating with global teams to drive product innovation and customer-centric solution development
Designing and delivering next-generation AI communication solutions through demos, Proof of Concepts (PoCs), and deal support
Contributing to sales strategies and product development through market intelligence and customer insights
Ideal Candidate Profile
5+ years of technical presales or solutions engineering experience for enterprise customers in UCaaS/CCaaS
Experience with AI technologies including Generative AI, Conversational AI, Large Language Models (LLMs), AI Agents, Retrieval-Augmented Generation (RAG), Agent-to-Agent (A2A) and Model Context Protocol (MCP) will be highly regarded.
Experience wi th AI knowledge management systems such as Glean, Amazon and Coveo will be highly regarded
Excellent presentation skills to explain complex technical concepts to senior stakeholders
Ability to collaborate with and influence sales, marketing, and product teams
Business-level English proficiency (TOEIC 700+ preferred)
Desirable: Python/Cursor prototyping experience, Salesforce/ServiceNow/Jira knowledge, cloud AI services expertise
This position plays a crucial role in delivering Zoom's solution value to customers and partners and shaping the future of communication.
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
Health insuranceRemote work options
Additional Information
What You Can Expect
Zoom is seeking an experienced Solutions Engineer to design, build, and demonstrate optimal solutions aligned with business challenges. You will serve as a trusted advocate for customers and channel partners, working with Sales, Product Development, and Customer Success teams to deliver seamless solutions and concrete business outcomes.
You will support Account Executives and Channel Account Managers, communicating Zoom's solution advantages and guiding customers through complex collaboration challenges.
This role requires deep understanding of Unified Communications as a Service (UCaaS) industry and a strong understanding of Agentic AI and Conversational AI integration into business workflows
Based in Tokyo, reporting to the Field and Partner Solutions Engineering Manager for Japan.
Zoom · Tokyo 23 Wards