Act as primary point of contact between customer and Stanson during installation; ensure customer satisfaction with implementation and escalate issues when appropriate
Manage multiple customer implementations concurrently, meeting timelines established in project plans
Collaborate and effectively communicate project and technical information to internal Stanson teams and client teams
Provide subject matter expertise on how Stanson products function and integrate with client EHR systems
Investigate issues and troubleshoot technical challenges
Participate in reviews / evaluations of implementation processes and offer feedback and recommendations for improvement
Client Support - 20%
Provide ongoing support and maintenance for existing client base
Maintain effective lines of communication among internal and client stakeholders
Act as a technical lead on ongoing operational calls with clients
Perform updates in tandem with client technical analysts
Create and manage issues and tickets relating to implemented products
Internal Projects and Technical Troubleshooting - 20%
Assist with technical implementation and troubleshooting of internal projects and initiatives as needed
Provide business recommendations and support the development of new Stanson products and tools as needed
Required Qualifications
Work Experience:
Years of Applicable Experience - 5 or more years Education:
High School Diploma or GED (Required)
Requirements
Ability to troubleshoot technical issues and own their resolutions
Ability to manage multiple client relationships simultaneously
Ability to interact well with customers / strong customer support ethic
Ability to effectively communicate complex problems internally and externally
Proven success in information systems implementation and support
5 or more years of relevant experience in the healthcare industry
Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.)
Prior experience implementing products with AI-driven models
Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle
Clinical experience (RN, MA, etc.) a plus
Education:
Bachelor's Degree
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats .
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Remote
Travel Requirements: Travel 1-20% within the US
Qualified full-time and part-time employees also receive access to the following benefits:
Health, dental, vision, life and disability insurance
401k retirement program
Paid time off
Participation in Premier's employee incentive plans
Tuition reimbursement and professional development opportunities
Premier at a glance:
Granted World's Most Ethical Companies, Ethisphere, 2008-2026
Named U.S. News & World Report, Best Companies to Work For (2023, 2024, 2025)
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Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work optionsEquity / stock options
Premierinc · Worldwide