Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
Investigate and resolve invoice disputes, short payments, and billing discrepancies
Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
Identify and escalate high-risk accounts or complex collection issues as needed
Research and resolve billing-related inquiries in a timely and accurate manner
Knowledge & Skills Requirements
Associate's degree in Finance, Business, or a related field preferred
3+ years of experience in collections and billing
Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
Experience with JD Edwards (JDE) ERP system is a plus
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-motivated with the ability to work independently
Strong written and verbal communication skills with a customer-focused approach
Benefits
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.Time for You: Paid holidays, vacation time, and personal/sick days each year.Join us and build a career where you're supported - at work and beyond.Health insuranceDental insuranceVision insurance401(k)Paid time off
Additional Information
At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Knowledge, Skills & Responsibilities
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